At BoreA Canada, we place great importance on protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website.
Definitions
In this policy, the following terms are defined as follows:
- Personal Information: Any information about an individual that allows them to be identified directly or indirectly.
- Privacy Incident: Any unauthorized access, loss, disclosure, or misuse of personal information.
- Authorized Personnel: Employees, contractors, and contractual partners of BoreA Canada who have access to personal information in the course of their duties.
Collection of personal information
We may collect certain personal information when you interact with our website, including:
- Your name and contact details (email, phone number, address, etc.) if you voluntarily provide them via a contact or registration form.
- Any information you choose to share with us in your communications.
- Technical information, such as your IP address, device type, browser, and browsing preferences.
We collect this information with your consent and solely for the purposes stated in this policy.
Use of personal information
We use your personal information to:
- Respond to your requests and provide customer service.
- Enhance your experience on our website.
- Analyze website usage to optimize its content and performance.
- Send you communications if you have consented.
Sharing personal information
We do not sell or rent your personal information. However, we may share it with:
- Our service providers who assist in operating our website and services (e.g., hosting, web analytics), subject to their commitment to maintaining confidentiality.
- Any government authority or third party if required by law.
- Partners or suppliers located outside Quebec, in compliance with legal data protection requirements.
Retention and destruction of personal information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
When retention is no longer necessary, we securely destroy the information following applicable standards.
Security of personal information
We implement the following measures to protect your personal information:
- Strong authentication and restricted access control.
- Encryption of sensitive data.
- Regular data backups.
- Monitoring and auditing of access to personal information.
Anyone with access to personal information is required to maintain confidentiality and comply with internal security policies.
Security incident management
In the event of a privacy breach, we commit to:
- Quickly assessing the incident and minimizing its impact.
- Informing the relevant authorities if the incident poses a serious risk of harm.
- Notifying affected individuals and providing recommendations to protect themselves.
Handling complaints
If you have a complaint about the management of your personal information, you can contact us at the address below. We are committed to handling all complaints confidentially and promptly.
Your rights and choices
You have the right to:
- Access your personal information and request corrections.
- Withdraw your consent to the use of your personal information, subject to legal obligations.
- Request the deletion of your personal information under certain conditions.
- Obtain a copy of your personal data in a portable format.
To exercise your rights, you can contact us at the address below.
Policy review
This Privacy Policy is reviewed at least once a year to ensure compliance with applicable laws. Any changes will be posted on this page with an updated date.
Contact us
If you have any questions regarding this Privacy Policy or the management of your personal information, you can contact us at:
BoreA Canada
moc.adanacaerob@ofni
142, rue de la Cogénération, Chapais (Québec)
Canada G0W 1H0